Quality and Information Security Policy

Quality in everything we do is integral to IntelisenseIT's working practices and long-term sustainability. We commit to consistently high standards in Microsoft consulting, implementation, data and analytics, and managed support services; meeting customer, contractual, statutory and regulatory requirements; protecting the confidentiality, integrity and availability of company and customer information; and continually improving our integrated management system.

This policy provides the framework for measurable quality and information security objectives.

Amjid Khan, Managing Director, is accountable for the integrated management system, policy approval and adequate resources. Usayd Javed (ujaved@intelisenseit.com) owns information security. Zain Javed, Quality Officer, coordinates quality improvement, quality risks and awareness.

We value every employee, treat people with dignity and respect, support engagement and development, and ensure that personnel understand their responsibilities and are trained for their roles. Everyone shares responsibility for high-quality service and information protection.

We plan and control connected processes from requirements analysis through design, Microsoft platform configuration, testing, deployment and support, with defined responsibilities, acceptance criteria and customer feedback.

We maintain continual improvement through measurable objectives, risk assessments, monitoring, customer feedback, audit findings, corrective actions and lessons from security incidents.

We measure process and service performance and use reliable evidence to identify problems, assess threats and determine effective improvements.

We evaluate suppliers and partners against quality, security, contractual and service requirements and monitor their performance according to risk.

We identify relevant interested parties and their needs, including data protection assurance and agreed service levels. Security controls include risk-based access, encryption, endpoint and network protection, training and incident response. We review changing threats, technology, legislation and business requirements.

Our quality and information security objectives and measurement arrangements are recorded in our objectives register. Security objectives are set annually and monitored through management reviews.

This policy is communicated to employees and contractors through induction, awareness activities and controlled SharePoint information, and is available to customers and other interested parties through the company website and on request.

Authorised by Amjid Khan, Managing Director (akhan@intelisenseit.com).