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InteliSense IT, Navigating Change, Delivering Value

Healthcare & care

A referral was logged.
Accountability was not.

Care rarely struggles because the clinical system is wrong. It struggles because referrals, capacity, partners, families, finance and reporting all live somewhere else. We connect the work around care so front-line teams can stay with the people they support.

See how the work flows

We say plainly what we support, what we do not, and what we can evidence.

Sound familiar?

Six sentences we hear from care leaders.

If two or three of these are true, the problem is coordination rather than clinical software.

  • The referral came in on Friday. Nobody is sure who picked it up.

    Referrals arrive by several routes and ownership depends on who happens to be in.

  • We cannot say what capacity we have until someone rings round.

    Availability lives in rotas, spreadsheets and heads rather than in one visible place.

  • The family has been told three different things.

    Communication is not recorded against the person, so the next call starts from scratch.

  • Our staff spend their evenings writing things up twice.

    The same information is entered into more than one system to keep everyone informed.

  • The board pack takes a week and still gets challenged.

    Demand, waiting and outcome reporting are rebuilt by hand every month.

  • The clinical system is fine. Everything around it is not.

    The specialist record does its job. Coordination, finance and reporting sit in the gaps.

How the work should flow

From a referral arriving to leadership seeing the pattern.

Captured once, owned by somebody, visible while it is moving. That is the whole ambition.

  1. Referral: Need arrives through a controlled route, with source, reason and priority captured once.
  2. Triage: What has been provided, what is missing, who owns it and what happens next.
  3. Assess: The right professional reviews need, history, risk and circumstances.
  4. Plan: Needs, goals, actions, responsible people and review dates in one place.
  5. Coordinate: Teams, tasks, appointments, documents and partner actions on the same case.
  6. Deliver: The service happens, with activity and changes recorded as they occur.
  7. Review: Progress, changes in need, incidents and outcomes against the person.
  8. Learn: Demand, capacity and waiting visible to leadership without a monthly rebuild.

Where this usually starts

Pick the one that sounds like your month.

The starting point narrows the question. It does not choose the platform on its own.

Four decisions

Four points where you can stop, change route or carry on.

A care service cannot afford a programme that only becomes reviewable at go-live.

Who owns the care decisions, and where our work stops
Gate 1Before commitment

Who owns the care decisions, and where our work stops

Before anything is designed, the service and the boundary of professional responsibility need to be clear.

Confirmed at this gate

  • Service model and operating problem
  • Intended outcome
  • Care versus clinical boundary
  • Professional decision ownership
  • Safeguarding ownership
  • Specialist systems to be retained

Decision

  • Proceed
  • Assessment
  • CMS qualification
  • Transform first

Swipe, drag or use the arrow keys to move between decisions.

Where to start

Tell us where you are, and we will tell you what your situation supports.

A few questions, carried into the conversation so nothing needs repeating. We do not select CMS or any other platform from a form.

Question 1 of 4

0 of 4 answered

1. What type of organisation or service is this?

Select one option.

Common questions

Questions care leaders ask.

A conversation, not a pitch

What is becoming harder to coordinate?

Referrals, capacity, partner working, family communication, finance or reporting. Tell us where the friction sits and we will be straight with you about what would help and what would not.

Qualify CMS

Not sure where the problem sits? Start with an assessment

Extensions & ISVsThe distance between standard Dynamics and how your sector actually works is where most of the effort goes. These are the products we built to close it.See what we have built

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