Microsoft Dynamics 365 Business Central
When the accounts package
stopped being enough.
Business Central puts finance, purchasing, sales, stock and day-to-day operations in one place, so the numbers and the work stop being separate jobs. It suits businesses whose processes can stay reasonably standard, and we will tell you if yours cannot.
Microsoft partner delivering Business Central implementation, recovery and optimisation in the UK.
Overview
What is Dynamics 365 Business Central?
A cloud ERP and business management platform for small and mid-sized organisations that need finance and operations to work as one connected system.
Business Central
ERP + business management
Finance, purchasing, stock, warehouse, projects and operations.
Best fit for many SMEs
Dynamics 365 Sales
CRM
Leads, opportunities, customer relationships and sales activity.
Finance & Supply Chain
Enterprise ERP
Deeper finance, manufacturing, warehouse and supply-chain complexity.
The platform decision should follow the operating model, not precede it.
InteliSense helps compare the options before implementation begins.
Sound familiar?
It is usually not the finance software that is the problem.
It is that finance, buying, selling and stock have never been part of the same process, so people fill the gaps by hand.
The spreadsheets are doing too much
Planning, stock, reporting and reconciliation all happen in Excel because the system cannot hold them.
Nobody trusts the stock figure
What the system says is available and what is on the shelf are two different conversations.
Month-end depends on one person
The numbers exist, but somebody has to spend days assembling them before anyone will use them.
Growth is arriving as admin
More orders mean more people doing manual work rather than more profit.
You have outgrown the accounts package
It still does the books. It was never meant to run purchasing, stock and fulfilment.
Benefits
What Business Central actually gives you
One connected core that covers the operational areas most mid-sized organisations need, with a clear path to more when the requirement grows.
See it in action
Business Central, shown rather than described.
Short walkthroughs of the product in practice. Nothing loads until you press play.
Industries
The platform is standard. The way businesses use it is not.
Choose an industry to see the process Business Central needs to support, what it is worth when it holds together, and what we bring to it.
Wholesale & Distribution example
- 1
Purchasing
- 2
Inventory
- 3
Warehouse
- 4
Sales
- 5
Fulfilment
- 6
Finance
Margin is decided by availability and cost accuracy, yet buying, stock and invoicing usually sit in separate places with a spreadsheet holding them together.
What it is worth
- One live view of stock, commitments and cost
- Fewer stockouts and less capital tied up in the wrong lines
- Order to cash that does not stall in manual checks
With InteliSense as partner
- We test your real order and replenishment patterns before design
- Standard Business Central first, ISV only where it earns its place
- Data cleansed and reconciled before migration, not after go-live
How it works
Follow the transaction through the business.
Business Central connects the process around the same underlying customer, supplier, item and financial data.
- 1Quote
- 2Order
- 3Fulfil
- 4Invoice
- 5Payment
- 6Reporting
The ledger updates as the transaction moves rather than afterwards, so cash position, aged debt and margin come from the same posting the rest of the business is working to.
A quote becomes an order and then an invoice without rekeying, and the person on the phone can see credit position, stock availability and order history in one place.
Purchase orders, goods receipts and supplier invoices are matched against each other, so commitments are visible before the invoice lands rather than at month end.
Stock movements value themselves as they happen, so availability, cost and the ledger agree instead of being reconciled in a spreadsheet each week.
Warehouse activity is recorded where the work happens, which keeps order status honest and stops the office guessing what has actually shipped.
Production consumes components and reports output against the order, so works-in-progress, material usage and true production cost stay traceable.
Time, purchases and materials post to the job as they occur, so project profitability is something you can see during delivery rather than after it.
Service jobs draw on the same items, customers and resources as the rest of the business, so the history behind a machine or a contract is not held separately.
How we help
Business Central work, by what you actually need.
Implementation, support, migration, upgrades, integration and the operational areas around them. Each section says what the work involves and where the detail lives.
Business Central implementation
A first release that is bounded, tested and actually adopted: chart of accounts, items, customers, suppliers, pricing, warehouse and the finance processes around them. We run design decisions to a schedule rather than a wish list, and we tell you what to leave until phase two.
Business Central support and managed service
Retained support after go-live: incidents, environment and release management, monthly and yearly update readiness, small changes, and someone accountable when a posting routine fails at month-end.
Migration from NAV, Navision or another ERP
Moving off Dynamics NAV, Navision or an unsupported ERP means deciding what carries over and what gets rebuilt. We assess customisations, extensions, data quality and integrations before anyone commits to a cutover date.
Upgrade and update management
Business Central updates twice a year. We make that routine rather than risky: extension compatibility, regression testing, sandbox validation and a release calendar your team can live with.
Integration with the rest of your estate
Business Central rarely stands alone. We connect it to CRM, e-commerce, EDI, warehouse and payment systems using supported patterns, with error handling that surfaces failures instead of hiding them.
Finance and month-end
General ledger, AP, AR, banking, fixed assets, VAT and consolidation for organisations that need control without enterprise governance overhead. Where multi-entity complexity is genuinely heavy, we will say so.
Manufacturing on Business Central
Bills of material, routings, production orders, capacity and costing for light to moderate production, plus an honest view of where a specialist MES or the enterprise platform serves you better.
Warehouse, inventory and distribution
Locations, bins, directed put-away and pick, stock accuracy, replenishment and order fulfilment for distributors and wholesalers who live or die on availability.
Reporting and Power BI
Business Central data turned into a management pack people believe: agreed definitions, semantic models, board reporting and operational exception views built on Power BI.
Copilot and AI in Business Central
The built-in capability that removes a repetitive step or raises an exception earlier, applied where it changes the work rather than because it is new.
Health check and assessment
An independent read on a system that is live but underperforming, or a programme that is drifting: scope, solution, data, integration, testing and governance, with a plain recommendation at the end.
Recovering a struggling implementation
Where a Business Central project has stalled, overrun or gone live badly, recovery is usually cheaper than starting again. It begins with establishing what is actually true.
If the fastest route matters more than the widest scope, our RAPID 30 delivery format covers qualification, and licence planning usually decides the run cost more than the software choice does.
Built-in intelligence
Where Business Central can remove the admin.
Some of the newer capability is useful because it removes a repetitive step or brings an exception to someone's attention sooner. We focus on the parts that change the work, not features for their own sake.
Ask for the analysis instead of exporting it.
Copilot can help users shape Business Central list data using natural language, for example grouping, filtering or summarising the information they need to examine.
What this gives you
- Why it matters. Less time building one-off spreadsheet analysis just to answer an operational question.
- How we help. We identify the questions people actually need to answer, check the definitions underneath them and make sure access to the data is appropriate.
Availability
- Microsoft status: Production-ready preview
Swipe, drag or use the arrow keys to move between decisions.
These are built-in examples. Where the requirement goes beyond the ERP, into wider automation, prediction, agents or data across several systems, that becomes a broader Data and AI decision. Explore Data and AI
Customer experience
Customers describing what we are like to work with.
The strongest evidence of how we work comes from the organisations we work with.
80%
of our business comes from existing customers and referrals.
The best I’ve ever experienced in over 20 years of collaboration.
Programme Manager, Hill & Smith Plc
Worth being clear: these are relationship and delivery stories, not Business Central scope or timescale claims. Nothing in them should be read as a promise about what your implementation would cost or how long it would take.
The platform decision
Business Central or Finance and Supply Chain?
They are not small and large versions of the same ERP. One is right when your operation can stay reasonably standard. The other earns its cost when it genuinely cannot.
Business Central
A genuinely capable connected core when your processes can stay reasonably standard and your entity structure is manageable.
- Standardising is realistic across the business
- Manufacturing and warehouse needs fit the standard model
- Fewer moving parts to govern and support
Finance and Supply Chain Management
Worth its extra cost once entities, geography, supply chain execution or controls get genuinely harder.
- Several materially different legal entities or countries
- Advanced warehouse execution, complex manufacturing, deeper planning
- Enterprise controls, segregation of duties and global templates
Five questions
A rough steer before you speak to anyone.
Not an automated approval. It gives an honest direction of travel, including when another platform or a different route would serve you better, and it carries your answers through so nothing gets retyped.
Question 1 of 5
0 of 5 answered
Before you call
The questions leaders ask us first.
A conversation, not a demo
Start with the business, not the software.
Tell us what is becoming harder to run. We will tell you whether Business Central fits, whether Finance and Supply Chain Management would be more honest, and what the first sensible step is.