Crisis and community support
Someone asks for help.
Then it takes four teams
to answer them.
CRMS connects the request, the assessment, the decision, the funding, the partner and the evidence into one service journey on Microsoft business applications, so the people doing the work are not holding it together by memory and email.
Urgent support still needs governance.
Sound familiar?
The request is simple. The journey rarely is.
These are the things service leads raise before anyone mentions software.
The same story, told three times
The person repeats their situation to whoever picks up next.
Nobody is sure who owns it
The case is somewhere between a team, an inbox and a spreadsheet.
Decisions wait on missing paperwork
The evidence exists. It is just not next to the decision.
The partner referral goes quiet
It was sent. What happened after that is anyone's guess.
The funding position is a month old
What has been committed is rebuilt by hand when someone asks.
Activity is visible, outcomes are not
You can count what was done. Explaining what changed is harder.
What customers say
People who have worked with us.
These customers are describing Microsoft business application projects with our team. None of them is a CRMS, crisis support or safeguarding reference, so please read them as evidence of how we work rather than proof of a CRMS outcome.
80%
of our business comes from existing customers and referrals.
The best I’ve ever experienced in over 20 years of collaboration.
Programme Manager, Hill & Smith Plc
How it works
One journey, from the first request to the outcome.
Seven steps. Each one leaves behind the information the next one needs.
- Request: Capture the request or referral the same way every time.
- Assess: Need, eligibility and evidence in one process, not four.
- Decide: Record who approved what, on what basis.
- Support: Coordinate the help that was agreed.
- Coordinate: Keep teams and partners on the same case.
- Review: See progress, risk, actions and outcome as work happens.
- Learn: Understand demand and outcomes from the work itself.
If a service can explain a decision six months later, the model is working.
See it in action
CRMS, shown rather than described.
Short walkthroughs of the Crisis and Resilience Management System. Nothing loads until you press play.
Four decisions
What you are being asked to approve, and when.
Delivery carries on at pace only while these stay true. They protect the service rather than generate paperwork.
Is CRMS the right answer?
Confirm the service problem is understood well enough to justify building anything at all.
Confirmed at this gate
- Service objective
- Request and case model
- Assessment and eligibility
- Funding
- Partner working
- Safeguarding and risk
- Broad first-release scope
Decision
- Proceed
- Narrow the scope
- Transform first
- Choose a lighter CRM or Power Platform route
Swipe, drag or use the arrow keys to move between decisions.
Check the fit
A few questions before anyone talks about scope.
Service-level questions only, please. Keep personal, case and safeguarding details out of it. The result is a direction, not a decision, and CRMS is not always the answer.
Question 1 of 8
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Common questions
Questions service leaders ask.
A conversation, not a pitch
Where is support getting harder to coordinate?
Tell us where requests, assessment, partners, decisions or reporting are creating friction, at service level rather than case level. We will tell you whether CRMS, a lighter Microsoft solution or a different route fits.