Skip to content
InteliSense IT, Navigating Change, Delivering Value
All customer stories

Infrastructure

Hill & Smith Infrastructure

4 challenges solved together, each with a different answer. The situation, the difficult part and the reasoning are set out below.

  • Dynamics 365 Finance
  • Project Management and Accounting
  • Dynamics 365 Finance and Operations
  • Dynamics 365 Supply Chain Management
  • Subscription billing
Hill & Smith Infrastructure customer story
The best I’ve ever experienced in over 20 years of collaboration.
Programme Manager, Hill & Smith Plc

Challenges we solved

The problems behind the platform.

Open one to see the situation, the part that was genuinely hard, and why we chose that answer rather than another.

When customer certification does not match the invoice

The problem
Work is delivered, an application for payment goes in, and the customer certifies a different amount to the one claimed.
What we did
Built application for payment handling into Dynamics 365 so certification, part-certification and the accounting behind them are handled in the finance system rather than in spreadsheets.
Why it mattered
Certified and uncertified value are visible in the ledger as the customer confirms them, instead of being reconstructed at month end.
  • Finance
  • Projects
  • FSCM
  • Extension

Connecting field activity straight to finance

The problem
What happened on site lived in Reflow. What finance could invoice lived in Dynamics. Somebody had to move it.
What we did
Connected Reflow to Dynamics 365 Finance and Operations using InteliSense IDM, so operational activity arrives in finance as transactions rather than as a rekeying task.
Why it mattered
Field activity reaches the finance system without a manual handover, and failures surface as exceptions instead of being discovered later.
  • Integration
  • IDM
  • Field operations
  • FSCM

Paying suppliers from what actually happened

The problem
Supplier payment depended on supplier invoices arriving, matching and being chased when they did not.
What we did
Automated self-billing in Dynamics 365 so the payable is generated from recorded activity and agreed rates rather than from an inbound invoice.
Why it mattered
Purchase-side settlement follows the operational record, and accounts payable spends less time reconciling documents that disagree.
  • Finance
  • Procurement
  • Automation
  • FSCM

Pricing rental when the asset keeps ageing

The problem
Rental charges change with how long equipment has been out, and the contract position moves every period.
What we did
Made rental pricing and contract age part of the billing process in Dynamics 365, so charges reflect the current position of each contract rather than a manually maintained schedule.
Why it mattered
Rental revenue is calculated from the contract record, so the billing run reflects what is genuinely still on hire.
  • Commercial
  • Subscription billing
  • FSCM

Recognise the pattern?

Tell us what is not working and we will be straight with you.

If you are dealing with a similar process, integration or platform problem, we can help work out whether the right answer is configuration, an ISV, an integration or engineering.

All customer stories