Microsoft Dynamics CRM

What is CRM?

CRM stands for customer relationship management and Dynamics CRM is a software package developed by Microsoft. It's main focus is sales, marketing, customer service and field service. It is part of the Microsoft Dynamics family of powerful applications. Dynamics CRM is a server-based application which also supports web services similarly to Microsoft SharePoint.

Dynamics CRM is an integrated suite of marketing, sales and customer service tools that gives organisations the capability to create and maintain a clear view of customers: from initial contact through to purchase and post-sales. Dynamics

When deployed efficiently, Customer Relationship Management (CRM) strategy can be the most important part of your business. CRM helps organisations drive consistent and measurable improvements in key business processes, with tools to enhance sales, marketing and customer service processes.


How can InteliSense help you?

InteliSense IT understands CRM and the processes required to make it work for you, delivering fast, flexible, and affordable solutions to help you drive consistent and measurable improvements in all your business processes.

The familiar Microsoft Office ‘Outlook’ interface helps your teams get up and running quickly, while business and IT functions can define new processes and add new functionality simply and quickly.

There are a number of options supported for integration of CRM with Dynamics AX and InteliSense IT can help you select the right option that should be deployed.

We can help you achieve significant competitive advantage by enabling you to define and structure business processes, leveraging the power of Microsoft technologies to your advantage. Documents can be stored and accessed in Dynamics CRM records on a server. The server is integrated with Microsoft SharePoint. Dynamics CRM 2016 is the most comprehensive upgrade ever for Dynamics CRM which includes developments in intelligence, mobility and service, with substantial productivity enhancements.