MAINTENANCE & SUPPORT

99.98 % SLA’s Met, 99.9 NPS, 100% Customer Retention, 15% YoY Efficiency Improvements.

We have years of applications expertise to offer comprehensive Application Maintenance and Support. Support tasks using smart capture procedures, are logged in a centralised internal support system that InteliSense IT will utilise for every customer.

We ensure businesses can rely on their application to run their core operations and functions, reduce costs and improve profitability.

Our Application Management Services covers:

  • Technical and Functional incidents
  • Patches, CU’s & Hot Fixes
  • Infra and Version Upgrades
  • Small enhancements and bug fixes
  • Operational Improvements
  • App Live Performance & Monitoring
  • Capacity Planning
  • Performance Management
  • Superior service levels and value propositions
  • Continuous Improvements
  • Reduced Costs
  • Flexibility and Predictability
  • Low cost of Ownership

Our Application Management Services ensure you benefit from the most cost-effective service delivery.