A new significant component of Dynamics 365 is the new cloud based event automation service from Microsoft called as “Microsoft Flow”. It’s a basically a task/process/event automation service, that allows you to execute a certain event when another event happens. Generally it helps turning repetitive tasks into multi-step workflows.

Multistep flows

Turn repetitive tasks into multistep workflows. For example, with a few clicks capture tweets and add them as leads in Dynamics 365, subscribers in Mailchimp, and more...

Adding conditions

Make decisions on your workflow, like running an action when certain conditions are met.

Using on-premises data

Flow lets you securely connect to on-premises data and cloud based services, so you can make the most of the data you already have.

Working securely

Prevent sensitive data from leaving your company using built-in or customized data loss prevention policies.


One major part about Flow is it’s designed to be used by power users, not developers. Users are guided through each step of creating a Flow. Microsoft also offers a large set of templates to start from, like the these two below: create a list item in SharePoint whenever a record is created in Dynamics 365...

...or when a new account is created in Dynamics CRM a customer is created in Dynamics 365 for Operations.

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